02·What automation means

What does business automation mean?

What is it?

I connect your existing systems and automate repetitive steps so information reaches the right place without manual copying. Exceptions and high-value customers always go to a person.

Who is it for?

SMBs and organisations where recurring work (quote requests, booking, follow-ups) takes time away from sales or customer service.

What's included?

Discovery, workflow design, implementation in your chosen tools, plus rollout and training.

03·Leads and quote requests

Quote requests no longer fall through the cracks

The problem

Enquiries arrive by email, forms and messages across different channels. Key details are missing or easy to miss, and follow-up waits too long.

How automation works

Enquiry Ask for missing details Save to CRM or Sheets Notify your team Follow-up message

Example

A customer submits a quote request on your website. Automation asks for missing details (dates, group size, property specifics) and saves a ready summary to Google Sheets or your CRM and sends you a notification. The customer gets an automatic confirmation and, if needed, a follow-up a few days later.

Benefits

Enquiries don't get lost in email or messages
Quotes can be prepared with the right information from the start
No one is left waiting for a reply

04·Booking and reminders

Booking and reminders without manual work

The problem

Appointments are arranged by message and phone, changes handled one by one, and reminders often forgotten. No-shows and missed slots cost time and revenue.

How automation works

Booking Confirmation Reminder Pre-visit questions Feedback and review request

Example

Customers see available slots on your site and book themselves. The system sends instant confirmation, a reminder before the visit and collects any pre-visit information you need. After the appointment, an automatic feedback or review request goes out.

Benefits

Fewer no-shows and forgotten appointments
Less manual calling and messaging
A smooth customer experience without extra admin

05·Product

AI customer service for your website

An AI assistant answers common questions, helps visitors find the right service and captures contact details, even when you can't reply in person.

What it does

Answers from your approved business information
Guides visitors to the right service or page
Collects contact details and a brief description of the need

What it doesn't do

Doesn't invent prices or facts you haven't provided
Doesn't make bookings or payments on the customer's behalf
Doesn't replace a person in edge cases, it hands off to your team

Setup 750 €

Maintenance 79 €/mo

Includes:

Answers based on your own business content
Finnish and English responses
Guidance to your services
Lead and contact capture
Look and feel matched to your site
Installation and rollout
One review round after launch

Additional integrations and larger logic flows are quoted separately.

Book a free discovery call→ Design your bot's look→

06·Broader setups

What else can be automated

Once the first workflow works, the same approach extends to other processes. We always start with whatever delivers the quickest return.

Sales and customer relationships

CRM updates, quote follow-up, lead handling and automated nurture messages.

Tourism and booking journeys

Booking messages, pre-arrival information, upsells, feedback and review requests.

Systems and reporting

Moving data between software and automatically compiled reports.

Contracts and invoicing

Contract requests, approvals, archiving and draft invoice generation.

Data processing

Form handling, data enrichment and routing to the right system.

Custom workflows

A solution built around your existing process when off-the-shelf tools don't fit.

07·Use cases

Examples from real work

The same principle works across industries, we start by scoping one clear need.

Tourism and accommodation

Booking enquiries: dates, group size, accommodation type and preferences
Mapping add-on services and activities
Automatic confirmation for the guest
Ready booking summary for your team

Local service businesses

Quote and contact requests collected in one place
Booking, confirmations and reminders
Google Sheets, CRM and calendar integrations
AI assistant that answers from approved information

Example of a delivered project

Lapland Silence

VinTech built a full digital setup for a tourism business: website, accommodation bookings, activities and sales channels. The work included Sirvoy and Bokun integrations and listing activities on sales platforms.

View the case study →

08·Pricing

What does automation cost?

Custom automation and software development 60 €/h

Discovery is always free. Exact pricing is agreed after the initial call.

Small automation

typically 300–500 €

Form → CRM → email notification

One clear workflow automated.

Larger setup

typically 800–1500 €

Booking + confirmation + reminder + feedback

Several steps connected into one working chain.

AI customer service

750 € setup + 79 €/mo

Your own AI assistant on the website

Answers customer questions and captures enquiries.

These are indicative examples. Every project is priced individually after a free discovery call.

Book a free discovery call→

Prices excl. VAT

Business automation that cuts the manual work