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01·Business automation

Business automation – less manual work

I automate leads, phone calls, booking and AI customer service for SMBs in Lapland. I connect your existing tools or build workflows into new websites.

Book a free discovery call →
02·What automation means

What does business automation mean?

What is it?

I connect your existing systems and automate repetitive steps so information reaches the right place without manual copying. Exceptions and high-value customers always go to a person.

Who is it for?

SMBs and organisations where recurring work (quote requests, booking, follow-ups) takes time away from sales or customer service.

What's included?

Discovery, workflow design, implementation in your chosen tools, plus rollout and training.

03·Leads and quote requests

Quote requests no longer fall through the cracks

The problem

Enquiries arrive by email, forms and messages across different channels. Key details are missing or easy to miss, and follow-up waits too long.

How automation works
Enquiry Ask for missing details Save to CRM or Sheets Notify your team Follow-up message
Example

A customer submits a quote request on your website. Automation asks for missing details (dates, group size, property specifics) and saves a ready summary to Google Sheets or your CRM and sends you a notification. The customer gets an automatic confirmation and, if needed, a follow-up a few days later.

Benefits
  • Enquiries don't get lost in email or messages
  • Quotes can be prepared with the right information from the start
  • No one is left waiting for a reply
04·Booking and reminders

Booking and reminders without manual work

The problem

Appointments are arranged by message and phone, changes handled one by one, and reminders often forgotten. No-shows and missed slots cost time and revenue.

How automation works
Booking Confirmation Reminder Pre-visit questions Feedback and review request
Example

Customers see available slots on your site and book themselves. The system sends instant confirmation, a reminder before the visit and collects any pre-visit information you need. After the appointment, an automatic feedback or review request goes out.

Benefits
  • Fewer no-shows and forgotten appointments
  • Less manual calling and messaging
  • A smooth customer experience without extra admin
05·Answering phone calls

A call leads to a booking, not a callback

Problem

The phone rings while you're on a job, with a customer or in the evening. A missed call often means they call a competitor next. Callbacks take time, and not everyone gets called back.

How automation works
Call AI agent Needs assessment Booking in calendar Confirmation to customer
Example

A customer calls at 7 p.m. and asks for available times. The AI agent quotes the price, checks free slots in the calendar and books an appointment on the spot. The customer gets an SMS confirmation and you get a call summary. The agent can also mention other services, such as accommodation alongside an activity.

Benefits
  • Booking happens during the call, not afterwards
  • Add-on services come up on every call, not only when you remember
  • Your number stays the same, with Finnish and English support
06·Product

AI customer service for your website

An AI assistant answers common questions, helps visitors find the right service and captures contact details, even when you can't reply in person. Available as Basic and Plus packages.

What it does
  • Answers from your approved business information
  • Guides visitors to the right service or page
  • Collects contact details and a brief description of the need
What it doesn't do
  • Doesn't invent prices or facts you haven't provided
  • Doesn't make bookings or payments on the customer's behalf
  • Doesn't replace a person in edge cases, it hands off to your team
Basic · setup 499 €
Basic · maintenance 79 €/mo
Plus · setup 799 €
Plus · maintenance 99 €/mo

Basic includes:

Plus includes everything Basic includes, plus

Additional integrations and larger logic flows are quoted separately. See full Plus package →

Book a free discovery call→ Basic and Plus pricing→
07·Broader setups

What else can be automated

Once the first workflow works, the same approach extends to other processes. We always start with whatever delivers the quickest return.

Sales and customer relationships

CRM updates, quote follow-up, lead handling and automated nurture messages.

Tourism and booking journeys

Booking messages, pre-arrival information, upsells, feedback and review requests.

Systems and reporting

Moving data between software and automatically compiled reports.

Contracts and invoicing

Contract requests, approvals, archiving and draft invoice generation.

Data processing

Form handling, data enrichment and routing to the right system.

Custom workflows

A solution built around your existing process when off-the-shelf tools don't fit.

08·Use cases

Examples from real work

The same principle works across industries, we start by scoping one clear need.

Tourism and accommodation

  • Booking enquiries: dates, group size, accommodation type and preferences
  • Mapping add-on services and activities
  • Automatic confirmation for the guest
  • Ready booking summary for your team

Local service businesses

  • Quote and contact requests collected in one place
  • Booking, confirmations and reminders
  • Google Sheets, CRM and calendar integrations
  • AI assistant that answers from approved information
Example of a delivered project

Lapland Silence

VinTech built a full digital setup for a tourism business: website, accommodation bookings, activities and sales channels. The work included Sirvoy and Bokun integrations and listing activities on sales platforms. The site also runs VinTech's AI customer service agent, which answers in Finnish and English, shows activity photos, suggests accommodation during activity enquiries, cross-sells related services and moves the conversation to WhatsApp when needed.

View the case study → Try the AI customer service →
09·Pricing

What does automation cost?

Custom automation and software development 60 €/h

Discovery is always free. Exact pricing is agreed after the initial call.

Small automation
typically 300–500 €

Form → CRM → email notification

One clear workflow automated.

Larger setup
typically 800–1500 €

Booking + confirmation + reminder + feedback

Several steps connected into one working chain.

AI customer service Basic
499 € + 79 €/mo

Chat assistant on your website

Answers questions and captures enquiries.

AI customer service Plus
799 € + 99 €/mo

Images, languages, upsells and routing

For tourism and broader service catalogues.

Phone answering agent
490 € setup + monthly fee

Call → need → booking → confirmation

Monthly fee depends on call volume.

These are indicative examples. Every project is priced individually after a free discovery call.

Book a free discovery call→

Prices excl. VAT

Local service·Lapland

Automation for SMBs without the busywork

VinTech is a Rovaniemi-based partner for companies that want to automate quotes, phone calls, booking or customer service. Delivery is remote across Finland, with meetings available locally in Rovaniemi.

Automations can tie into websites or existing systems. We start with one workflow and expand when it works.

Book a free automation discovery call →

Want to know which automation fits your business?

Book a free discovery call, or try VinTech's AI assistant if you'd like to see an example straight away.

Book a free discovery call